Returns & Exchanges

Simple and transparent.

Return Eligibility

Returns are accepted for eligible items within the specified return window, provided they remain unused and in their original condition.

Bespoke and personalized jewellery is generally non-returnable, except in cases of manufacturing defects.

If your order arrives damaged, contact us within 48 hours with clear photos so we can assist you promptly.

Approved refunds are processed through the SWAS coins after inspection of the returned item.